Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: 01-01-2026

At Bhullar Digital (https://bhullardigital.com), we strive to deliver professional digital marketing, web design, and technical media solutions. Because our deliverables involve dedicated developer hours, custom creative work, and server infrastructure, this Refund & Cancellation Policy outlines the financial terms governing project engagements.

1. Scope of Digital Services

We provide specialized B2B and consumer services including Search Engine Optimization (SEO), Web Development, Creative Branding, AI-powered tools, and cloud-hosted Wedding Books. All payments are securely processed through verified third-party payment gateways.

2. Web Design & Custom Development Projects

  • Advance Deposit: Initial deposits for custom web design or branding projects cover research, wireframing, and resource allocation. If a project is cancelled by the client before design mockups or coding commences, an 80% refund of the deposit will be issued (20% retained as administrative processing fee).
  • In-Progress Work: Once project milestones are approved and work is in progress, milestone payments become non-refundable due to completed billable hours.
  • Final Delivery: Upon final website delivery, source code handover, or domain deployment, no refunds are granted.

3. SEO & Digital Marketing Retainers

  • Monthly Retainer Services: Monthly SEO and marketing campaigns operate on an advance recurring billing schedule. Clients may cancel future monthly retainers by providing written notice at least 7 days before the next billing cycle.
  • Non-Refundable Elements: Because organic marketing requires continuous manual optimization, research, and outreach hours, fees paid for an active or completed month cannot be refunded.

4. Digital Media & Wedding Books Services

  • Setup & Hosting: Setup fees for digital Wedding Books cover custom formatting and server storage allocation.
  • Cancellation Before Delivery: Clients may cancel their order for a full refund if requested prior to media processing and layout creation.
  • Post-Delivery Policy: Once the private access link has been generated and digital assets are deployed on cloud servers, the hosting and delivery fee is strictly non-refundable.

5. Refund Eligibility Conditions

Refunds are considered under the following specific situations:

  • A double payment or erroneous duplicate transaction occurred due to a technical payment gateway issue.
  • Bhullar Digital is unable to commence agreed project deliverables due to internal technical limitations.

Refunds will not be approved for change of mind after work initiation, client delays in submitting project assets, or third-party platform algorithm fluctuations beyond agency control.

6. Refund Processing & Timelines

Once a cancellation and refund request is reviewed and approved in writing, the transaction will be initiated back to your original payment method (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 business days, subject to your issuing bank’s clearing schedule.

7. How to Request Cancellation or Refund

To initiate a service cancellation or billing review, submit your project details and invoice copy directly to our support team:

Bhullar Digital
Email: bhullardigital@gmail.com
Contact Page: https://bhullardigital.com/contact/